FAQ

WHAT SIZE AM I?

Unsure what your t-shirt size is? Not to fear, just pull out your handy measuring tape and open our handy size chart to help you decide what size is best for you.  If you're still unsure, please email us at hello@broadclothstudio.com and we'll do our best to help!

WHAT IS YOUR RETURN/EXCHANGE POLICY?

We want you to love your broadcloth studio gear!  But, due to the nature of our production (each item is printed individually - talk about small batch!) we are unfortunately unable to accept returns or exchanges. Also, digital PDF pattern downloads are final sale and are not eligible for refunds or returns. If any of your items arrive damaged or defective or you have any issues accessing your PDF pattern downloads, please email us at hello@broadclothstudio.com. 

WHAT PAYMENT METHODS DOES BROADCLOTH STUDIO ACCEPT?

We accept Visa, MasterCard, American Express, JCB, Discover, and Diners Club debit and credit cards and PayPal.

DOES BROADCLOTH STUDIO SHIP INTERNATIONALLY?

We currently only ship to the US.  But, if you hail from somewhere else and are interested in purchasing yourself (or some lucky loved ones) some quilty gear, please email us at hello@broadclothstudio.com with the style and size you’re interested in, as well as your shipping country. We’ll let you know when we’ll be able to ship to you (we’re always thinking about where to expand to next!). 

CAN WE TALK WHOLESALE?

Sure can! Please just email us hello@broadclothstudio.com for wholesale inquiries.

STILL HAVE A QUESTION WE DIDN’T ANSWER?

We love answering questions, chatting about quilting, as well as swapping stories!  Email us at hello@broadclothstudio.com for general inquiries or customer service related topics. Just like a good quilt, Broadcloth Studio is a labor of love: we will try to get back to any email inquiries asap, but please be patient if a day or two goes by (our aim is to answer within two business days).